Scheduled Maintenance – Dallas, TX – Zone A - COMPLETED

26 Sept 2013

Thursday, September 26, 2013 at 5:40 AM (CDT) Update: the maintenance is completed, and we are now working to startup all affected servers.
Scheduled Maintenance Notice
Dallas, Texas – Zone A

This message is to inform you of an upcoming scheduled maintenance, which may impact your service with

Clouds Effected: Dallas, Texas – Zone A
Date: Thursday, September 26, 2013
Start Time: 12:00 AM CDT
End Time: 08:00 AM CDT
Total Time: This maintenance is currently scheduled for 8 hours from start to finish.

Our provider in Dallas, working in tandem with their hardware vendor, have identified an issue on customer routers which provides connectivity for your cloud server(s). To prevent an unplanned outage in the future resulting in significant downtime, Engineers will be performing several firmware upgrades to several routers during the scheduled maintenance window specified above.

During this maintenance, all servers in this datacenter will experience downtime for the entire duration of the maintenance. We apologize in advance for the amount of downtime which will be caused by this maintenance; however, to maintain a stable network it is necessary for us to perform this upgrade.

Should you have any questions or concerns about this notice, you may contact our Management Team by emailing [email protected]. Our support team is available 24×7 at [email protected].