Knowledgebase

FTP stands for File Transfer Protocol, a method of managing the files associated with your website. You can log in via FTP using your cPanel account username and password.

You can also set up FTP accounts for other users. First, you need to create a user's account. Then, the user will be able to log into your website using an FTP client such as FileZilla or Cyberduck.

Important: When a user tries to log into the FTP site using a client, he or she will need to format the username as [email protected] where example.com represents your domain name. Requiring that the login information be entered in this way allows your server to have multiple FTP accounts across multiple websites.

When using FTP , we strongly recommend using an encryption scheme, such as FTPS, FTPES, or SFTP. (However, only the main cPanel account owner can use SFTP).

Adding an FTP account will allow users to access the domain’s folder on the server’s hard disk.

To create an FTP account:

1. Enter a username.
2. In the Passwordbox, type the account’s password.
   • Remember to use a secure password. A secure password does not contain dictionary words, and includes letters, numbers, and symbols.
   • For help generating a strong password, click the Password Generator button.
3. Retype the password in the Password (Again) box.
4. Specify the FTP account's home directory.
   • The Directory field defines the top level of directory access that will be granted to the new account. For example, an account with a Directory assignment of /$dir will not be allowed to access the / (root) directory; however, it will be able to access /$dir and all of its subfolders.
5. Set the disk space quota. The Quotafield determines how much disk space will be allocated to the FTP account.
   • Note: You will be unable to use quotas if your system administrator has selected to use ProFTP. ProFTP does not support quotas. For more information, please contact your system administrator.
6. Click Create FTP Account.

If you have trouble uploading files via FTP , you may need to adjust the quota to allow more disk space for your account.

Note: You will not be able to exceed the disk space quota allocated by your hosting plan. If you are currently using the maximum disk space allowed by your plan, you may need to upgrade your hosting account or delete old or unused files.

Upon creation, the new account should be displayed in the list below. This list contains 4 functions for existing accounts. You can:

• Change a password.
• Adjust a quota.
  • Note: You will be unable to use quotas if your system administrator has selected to use ProFTP. ProFTP does not support quotas. For more information, please contact your system administrator.
• Delete an account.
• Configure an FTP client.